Return and Refund Policy

Last Updated: July 2026

Thank you for shopping with Cloud Cannabis Lansing. We strive to provide the highest quality products and dependable service across Michigan and our nationwide partner network. Because of the strictly regulated nature of cannabis products, we maintain a firm policy regarding returns and cancellations.

1. All Sales Are Final

Please review your digital cart and order details carefully before completing your transaction. Once a purchase is finalized, processed, or dispatched, all sales are final. We cannot accept returns, product returns, or item exchanges on any cannabis flower, concentrates, edibles, or related items due to state compliance and health regulations.

2. Minimum Order Requirements

Please note that our system requires a minimum order value of $50 for a transaction to be processed. If an order does not meet this threshold, it will not be fulfilled or dispatched by our dispatch team or our partner dispensaries.

3. Order Issues and Support

We want you to have a flawless experience. If you encounter an issue with an order, receive an incorrect item, or notice an error with your transaction, please do not hesitate to contact our team right away. We handle resolution requests on a case-by-case basis.

You can reach out for immediate, priority support through our official channels:

• Text Support: Text us directly at +1 (517) 969-9625 for instant mobile support from a live team member.

• Live Web Chat: Click the Live Chat widget in the bottom corner of our website for real-time digital assistance.

• Email Support: Send an inquiry to info@cloudcanabis.com.